Shipping policy
Shipping Policy
Last updated: September 28, 2026
At THE SERAPHIA, we aim to make your shopping experience simple, smooth, and reliable. This Shipping Policy explains how we process and deliver orders placed through our store.
Order Processing
Orders are processed after your payment has been successfully confirmed.
Please allow [1–3 business days] for order processing and preparation before your order is shipped.
Orders are generally not processed or shipped on weekends or public holidays.
During high-demand periods, seasonal promotions, holidays, or unexpected circumstances, processing may take additional time.
Shipping Times
Once your order has been shipped, the estimated delivery time is:
Standard Shipping: [7–15 business days]
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, and other circumstances outside our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping offers. Any such offer will be clearly stated on our website or at checkout.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.
Please allow some time for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several days, please contact us at:
International Shipping
We may offer shipping to selected international destinations.
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
Delayed or Lost Packages
THE SERAPHIA is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:
- Shipping carrier delays
- Customs processing
- Severe weather
- Natural disasters
- Public holidays
- Incorrect or incomplete shipping information
- Other events outside our control
If your order appears to be delayed or lost, please contact us at:
We will review the available tracking information and assist you as appropriate.
Incorrect Shipping Information
Please make sure that your shipping address and contact information are accurate before completing your order.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may be unable to change the shipping address.
THE SERAPHIA is not responsible for orders delivered to an incorrect address provided by the customer.
Damaged Packages
Please inspect your order when it arrives.
If your package or product arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photographs or videos of the issue so that we can review it and assist you.
Contact Us
For any questions regarding shipping or delivery, please contact us at:
THE SERAPHIA
EVERYDAY, ELEVATED.