Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With all original tags attached
- In its original packaging
You will also need to provide a receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
Please do not send your order back before contacting us and receiving return approval.
If your return request is approved, we will provide you with the appropriate return shipping instructions and return address.
Items sent back to us without first requesting and receiving return approval will not be accepted.
You can always contact us for any return-related questions at:
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will review the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom products, such as special orders or personalized items
- Personal care goods, such as beauty products
- Hazardous materials
- Flammable liquids
- Gases
If you have questions or concerns about whether your specific item is eligible for return, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item you currently have.
Once your return is accepted, you can make a separate purchase for the new item.
European Union — 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
As with our standard return policy, the item must be:
- In the same condition that you received it
- Unworn or unused
- With all original tags attached
- In its original packaging
You will also need to provide a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and will let you know whether your refund has been approved or declined.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please remember that it may take some additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at: